So, your Toniebox just said the code word ‘Koala’, hmmm...... You probably just wanted to download a new Tonie, synchronise your Toniebox with the Toniecloud to register new content for a Creative-Tonie or apply a changed setting, right?
If you hear the code word ‘Koala’, This means your Toniebox is currently in offline mode and can't connect to the Wi-Fi.
Easily Solved! All you need to do is end offline mode. It’s nice and easy:
- Turn on your Toniebox and make sure that there are no Tonies or Creative-Tonies on it.
- Hold down both ears simultaneously until you hear the audio signal. It lasts around 5 seconds. The LED will then change from white to green and you will hear the following voice message:
Alternatively, you can also end the offline mode by restarting the Toniebox.
If you still have questions regarding offline mode or if problems occur, the best thing to do is get in touch with our customer support team and let us know your Toniebox ID.